Before the first visit
A good first conversation should leave you with a clear sense of how the provider works, not just what they offer. Come prepared with questions about consistency, communication and how care plans are agreed.
How is a care plan first agreed and then reviewed?
Who do we contact with questions or concerns?
How much notice is given for any change in carer?
Trust the details
The way a provider answers practical questions — clearly, patiently, without rushing — is often a good sign of how they'll treat your family once care is underway.
