Privacy Policy

Who we are

Sika Care Agency is a home-care agency based in Worksop, Nottinghamshire (S80 2TG), providing care and support across Nottinghamshire and surrounding areas. We are the data controller for the personal information collected through this website. You can reach us about anything in this policy using the details on our Contact page.

Information we collect

We only collect the information we need to respond to you. Depending on how you use the website, this may include:

• Care enquiries: your name, email address, telephone number, the type of care you are interested in, a preferred date and time to talk, a brief description of the support required, whether you would like a call back, and any document you choose to attach.
• Job applications: your name, email address, telephone number, the role you are applying for and your CV.
• Technical information: the IP address a form was sent from, which we keep for a short period to prevent spam and abuse.

How we use your information

We use the information you give us to respond to your enquiry, arrange and carry out an initial consultation, process your job application, and keep the website secure. Our lawful bases under UK data protection law are: taking steps at your request before entering into a care or employment arrangement; our legitimate interests in running the agency, responding to enquiries and protecting the website from misuse; and, where you apply for a role, meeting our legal obligations as an employer. Where we rely on your consent, you can withdraw it at any time.

Care enquiries

Please do not include sensitive medical or health information in the public enquiry form. We only need enough detail to understand the kind of support you are looking for. Any health information needed to plan care is discussed with you later, during the consultation and assessment, and handled with the additional safeguards that information requires.

Recruitment applications

Applications and CVs are delivered to controlled-access storage that only authorised Sika Care staff can see. We use them to assess your suitability for the role and to contact you about next steps. If your application progresses, we will ask separately for anything needed for pre-employment checks, such as proof of your right to work in the UK, references and a Disclosure and Barring Service (DBS) check.

Who we share information with

We do not sell your information or share it for marketing. We share it only where needed to run the website and the agency, and always under appropriate agreements:

• Service providers that host the website, store data and deliver email on our behalf.
• Pre-employment check providers and referees, for job applicants who progress, with your knowledge.
• Regulators, authorities or professional advisers where the law requires it or where it is necessary to protect someone's safety.

Security

The website is served over HTTPS, forms are protected against spam and abuse, and submitted enquiries, applications and documents can only be viewed by signed-in staff with the appropriate permissions. Every change made to a record in our systems is logged.

How long we keep information

We keep personal information only for as long as we need it. Care enquiries that do not lead to a care arrangement are deleted within 12 months of our last contact with you. Applications from candidates we do not appoint are deleted within 6 months of the decision, unless you ask us to keep your details for future roles. Information about people who go on to receive care or work with us is kept in line with our care and employment record-keeping obligations.

Cookies

This website uses only essential cookies and similar technologies needed for it to work. We do not currently use analytics or advertising cookies. Our Cookie Policy explains what is set and how your choice is remembered.

Your rights

Under UK data protection law you have the right to:

• Ask for a copy of the personal information we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Ask us to delete your information, or to restrict or object to how we use it, in certain circumstances.
• Receive the information you gave us in a portable format.
• Withdraw consent at any time where we rely on it.
• Complain to the Information Commissioner's Office (ico.org.uk) if you are unhappy with how we have handled your information. We would welcome the chance to resolve any concern with you first.

Changes and contact

We may update this policy from time to time; the date at the top shows when it last changed. To exercise any of your rights or ask a question about how we handle your information, contact Sika Care Agency using the details on our Contact page.